Customer Service Essentials

There are many ways to think about customer service essentials - those vital ways your staff can keep your clients coming back for more. A quick internet search will give you information on the "20 essential customer service skills" and the "7 essentials of customer service"

But at QuickConfirm, we want to give you the “complete guide” to 3 actionable and essential elements of customer service that you can put into practice today.

Teamwork

We probably don’t need to explain why teamwork is essential to good customer service, so suffice it to say that your clients benefit when your team is on the same page. If everyone in your company is working together in service of your customer, then everyone wins. Here are the steps needed to achieve this:

Ensure that:

Everyone has a role on the team
Everyone is properly trained in their role
Everyone understands the roles of others
Foster a culture of support and positive language

Empathy

Empathy is vital for excellent customer service. As our friends at The Motley Fool explain, “In customer service, empathy is about having human interactions with your consumers. Customer service representatives need to put themselves in their consumers’ shoes to see problems from their point of view and find solutions.”

One great way to start building empathy into your operation is to articulate why your clients need your services, and how you can help make their lives better by providing them. This positive attitude is great for your clients and your team.

Clear communication

Clear and transparent communication is an essential element of customer service. If your customers feel as though you are as engaged in their experience as they are, they will perceive your team as providing great customer service. Here are a few things that can help create this standard today:

Train your team’s listening skills
Encourage thoughtful, timely, and thorough follow-up on all interactions
Expand your team’s product knowledge